Refund policy

Returns & Exchanges

We want you to love your Popnine pieces. If something isn't right, we're here to help.

Exchanges

We accept exchanges for a different size or colour within 14 days of delivery, as long as the item is unworn, unwashed, and in its original condition with all tags attached.

Returns

Eligible items may be returned within 14 days of delivery. To start a return or exchange, contact us with your order number.

Non-returnable items

• Items marked as final sale.
• Items worn, washed, or damaged after delivery.

Refunds

Once your return is received and inspected, we'll let you know the outcome. Approved refunds are issued to your original payment method, or via the method agreed for Cash on Delivery orders.